January 2020 Reviews

Chang Fu
February 25, 2020

In January, we had an unexpected rush of loan volume and we weren’t able to get back to customers at the speed we strive for. Many of our customers were affected and we promise to do better next time.

Each month, we highlight some of our favorite reviews along with things we can improve on. We’re always looking to improve our product and experience for all of our customers so if you have additional feedback, please let us know at https://support.possiblefinance.com/hc/en-us/requests/new

Looking for our app? Download the Possible app to borrow money and build credit.

Feeling the love

“Thank you, thank you, thank you. I’ve missed possible finance. I’m glad it’s back in Cali, I’ve needed it.” -Sandra

"Quick, easy, and simple to understand for someone who hasn’t taken a loan out before" - Emmy, iOS review

“Ok awesome! I love that my credit score is rising by doing this so I want to continue.

Thank you so much for your help over the last couple of days. You have been so helpful.” -Cassandra

“Possible Finance is super user friendly, the installment plan is fair & doable & they help you out regardless of less than perfect credit. I highly recommend this company & app!” -App store review

“Fast Approval, Easy Application. I was skeptical at first but, after reading the reviews and hearing about it from a friend I decided to try it. For me this is great for an extra emergency expense without overdrawing my checking account.” -App store review

"Easy process and helped me when most lenders say no " -jkruse2020, iOS reviewer

"I appreciate the kindness and zero judgement." -Marcian

"They have been very accommodating to last minute rescheduling of payments.” -Kenneth

"Just great. No headaches" -Sal

“I downloaded this app a few weeks ago, but as I work part time I hadn't applied because I thought I wouldn't be approved. I ended up having a flat and needed to buy a used tire for $50. I applied and was approved about 5 hours later, and I got the loan in my account about an hour after that. My credit is NOT great, but I was still approved. I also appreciate the bi-weekly payments, instead of having to repay the full loan on one paycheck. Thumbs up from this girl 👍” -App store review

“When everyone else would not help, they were there to build me back up.” -Android review

“Easy way to improve your credit. My score jumped nearly 40 points after accepting the loan. They report positive payments. After my first loan of $200 my score is up a total of 63 points. My credit hasn't updated since I paid it off but I'm sure it will add a couple more points. They made it super easy and affordable without having to pay back double the amount that you borrow. Definitely recommend if you are in the same position I am with medical bills killing your credit” -Android review

“I heard about Possible from my son. He was saying he uses it and has been very pleased. So, I thought I would try this tool. But after reading some of the guidelines for getting funds through your app I realized that I would not be approved. I had to open a new checking account and do not have three months of statements yet. Also, my direct deposit has not started yet into this checking account. I read the reviews and they were very positive. I believe it is a nice alternative to what is out there when you need a little extra help. What a nice way to build credit! Thank you for reaching out.” -Cathy

"I have 6 children ages ranging from 14-30. Some are in college, some play sports, some coach but ONE is going to graduate from Marine boot camp on February 7th in South Carolina. I am going to rent a family van to travel there and a hotel for this occasion. The holidays are now over and money is temporarily low. I read about Possible Finance on a website I was reading so I tried it and here we are! This mom and her family are headed to graduation very soon! Thank you very much for helping someone who helps others! -Heather

“After trying to get back on my feet after a disastrous Custody battle, these guys came through for me to help rebuild my credit score. Interest rates are high, but little by little it is helping and I couldn't be more grateful.” -App store review

Thank you to our customers for trusting us and giving us a chance to improve your financial health. If you haven’t tried a Possible loan yet, you can apply for your loan today! For additional content, you can read more about payday loans or the Possible mission.

Feeling the burn

“I was able to verify myself and I added my AccountNow Prepaid Card, that I have used since I have been at my current job, since 2015 and when it accepted it, it stated that it does not allow prepaid and/or credit cards. which my card is my card, I direct deposit with it, pay all my bills with it and I do not trust real banks anymore, b/c I have had my identity stolen once before and recently again, b/c someone broke into 5 cars one night and my car was one, with my purse, with my entire life inside it, last December 2018. So, I only trust my Prepaid account, b/c it is safe and I have no worries and everyone I bill pay to accept it. Anyhow, that's my only reason for not going forward.” -Anonymous message

“I was able to get one loan through possible. I paid it on time and in full with no problems. I tried for another loan and got an error message that they cant verify my income even tho nothing has changed, contacted customer service and got no response.” -Anonymous review

"I applied and got approved for $110 loan but the app will not allow me to accept it through debit card or direct deposit every time I try it says “funding source not available” I’ve sent 4 emails, I dm on twitter and 1 Facebook message. It took 3 days to get a response on the email…”

“I paid off my first loan and when I tried to reapply I got denied so this service sucks” - Ed

“I’m not sure if my attempts to reach out are simply getting lost on the way to Zendesk, so I definitely don’t harbor any ill-will, I’d just really like to pay back the loan you so graciously provided to me per the agreed upon schedule. Thanks so much for your reply and apologies for all of the Zendesk tickets, I just really want to move the ball forward on this.” -Anonymous review

"Took them 3 days to tell me their tech department me to force restart my app.” -Anonymous review

“Please cancel my loan application. I would have accepted it if I could but your response team never resolved my issues so I went with a payday loan.” -Anonymous review

Thanks to both our current customers and prospective customers for valuable feedback on areas we need to improve on. It is honest and transparent feedback that makes the dream work. We will strive to make things better, easier, and simpler for you. Please leave additional feedback or apply for a loan directly in the Possible app.

Lastly, this January, we announced that we’re supporting all digital banks (including Simple) and not just Chime!

Chang Fu

Chang is an avid writer, among other things, at Possible. He grew up loving reading and writing, creating his own poems and even a book he's now hidden in an old closet, unpublished. His financial experience at a large bank along with his passion for technology to help undeserved communities inspires him to write for Possible.

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