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Financial Relief Plan

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Financial Relief Plan

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Financial Relief Plan

Q: How does the Relief Plan work?

The Relief Plan provides a 30-day payment deferral for your Possible Loan in addition to the standard 29-day grace period, for up to 59 days of total relief on outstanding payments. During this period, qualifying customers can delay payments without new late reports related to the covered hardship.

Q: How do you qualify for the Relief Plan?

To qualify, you must have an active Possible Loan and experience an eligible hardship event, such as a death in your immediate family, serious illness or disability, a qualifying natural disaster, critical medical expenses (including abortion care), a mass casualty incident, or certain home emergencies including domestic violence or fire. Charged-off loans are not eligible.

Q: Wait, what does forbearance mean?

Forbearance means temporarily delaying or adjusting required payments on a loan. It is not loan forgiveness; you still owe the outstanding balance. Under the Relief Plan, Possible offers forbearance by postponing certain actions—such as adding additional late payments to your credit report—when you qualify due to one of the specified hardship events.

Q: I already got more time to pay. Am I eligible?

Eligibility depends on your current loan status and where you are in your repayment schedule. Some customers may still qualify for a hardship extension under the Relief Plan even if they have previously rescheduled payments. Contact Possible through the app to review your situation.

Q: What happens to my credit score?

While you’re enrolled in the Relief Plan, qualifying payments on your Possible Loan generally will not be newly reported as late during the covered period. However, any late payments that were already reported to credit bureaus before enrollment cannot be removed or changed. Enrolling promptly after a qualifying event may help limit additional negative reporting.

Q: What kinds of medical care qualify?

The Relief Plan covers certain events where you incur expenses related to critical medical care. This includes a range of serious health-related treatments and can include abortion-related care, subject to the Plan’s eligibility criteria.

Q: Will I get reminders when my payments are due?

Yes. You’ll receive reminders when payments are approaching, including an email about three days before your next payment date, as long as your contact information and notification preferences are up to date.

Q: How do I get started?

Log in to the Possible app and contact support to request enrollment in the Relief Plan. A representative will review your situation and determine eligibility based on the Plan’s qualifying events and your loan status.

Get support when life takes an unexpected turn. If you need more time to pay off your Possible Loan, navigate financial hardship with our Relief Plan.

Pay on your schedule

Get more time to pay—without credit impact

Life happens. If you’re facing a qualifying hardship, our Relief Plan lets you defer your Possible Loan beyond our always-on, 29-day grace period—giving you the flexibility you need without hurting your credit.

We’ve got your back

When you choose Possible Loan, you’re covered: financial relief is available

Life’s most difficult situations can create burdens you couldn’t have predicted. If you’re experiencing financial hardship due to a qualifying event and need more time to pay, we may be able to support you with a Relief Plan. Here’s what’s covered.

Family Tragedy

A death in your immediate family

Family Tragedy

A death in your immediate family

Family Tragedy

A death in your immediate family

Natural Disaster

A FEMA- or state-declared disaster, including tornado, earthquake, fire or flood

Natural Disaster

A FEMA- or state-declared disaster, including tornado, earthquake, fire or flood

Natural Disaster

A FEMA- or state-declared disaster, including tornado, earthquake, fire or flood

Serious Illness

Expenses incurred from an illness, hospitalization or disability

Serious Illness

Expenses incurred from an illness, hospitalization or disability

Serious Illness

Expenses incurred from an illness, hospitalization or disability

Critical Medical Care

Costs related to critical, urgent medical care, including abortion care

Critical Medical Care

Costs related to critical, urgent medical care, including abortion care

Critical Medical Care

Costs related to critical, urgent medical care, including abortion care

Home Emergency

Expenses from domestic violence, fire or other urgent home crises

Home Emergency

Expenses from domestic violence, fire or other urgent home crises

Home Emergency

Expenses from domestic violence, fire or other urgent home crises

Community Tragedy

A mass casualty incident in your community

Community Tragedy

A mass casualty incident in your community

Community Tragedy

A mass casualty incident in your community

Sudden Loss of Employment/Income

An unexpected change to your income or benefits

Sudden Loss of Employment/Income

An unexpected change to your income or benefits

Sudden Loss of Employment/Income

An unexpected change to your income or benefits

How it works

UI screen of a form to submit a customer service request.

Reach out to us

If you are experiencing financial hardship as a result of any qualifying event, let us know. We’ll support you with additional time to pay on top of your Possible Loan grace period.

UI screen of a calendar with a date selected.

Create a plan

Our Customer Support team is here to work with you on a Relief Plan ⎯ so you can focus on what matters most.

Image of the Possible app UI with a list of upcoming payments. Two of the four payments are checked as paid off.

Get back on track

Once you enroll, we’re here to answer questions regarding your Possible account and how to pay off your loan.

Watch member stories

The Relief Plan came in a very good time where my back was against the wall... I would recommend it to anyone.

Mary

Member Since 2021

The Relief Plan came in a very good time where my back was against the wall... I would recommend it to anyone.

Mary

Member Since 2021

The Relief Plan came in a very good time where my back was against the wall... I would recommend it to anyone.

Mary

Member Since 2021

The Relief Plan came in a very good time where my back was against the wall... I would recommend it to anyone.

Mary

Member Since 2021

It allowed me the time to get everything situated and get back on track with no impact to my credit score.

Newsleen

Member Since 20XX

It allowed me the time to get everything situated and get back on track with no impact to my credit score.

Newsleen

Member Since 20XX

It allowed me the time to get everything situated and get back on track with no impact to my credit score.

Newsleen

Member Since 20XX

We got hit here by Hurricane Helene. I needed a little extra time to pay and to try to get things together. It was a very stressful time. I’m one of the many Americans who don’t really have that much of a safety net. But the Relief Plan really helped.

Cathy

Member Since 2024

Cathy

Member Since 2024

Cathy

Member Since 2024

Last year, I had just returned to work after being out of work with breast cancer. The Relief Plan helped me to have a little extra time and I really, really appreciated it. Completely amazing.

Terry

Member Since 2020

Last year, I had just returned to work after being out of work with breast cancer. The Relief Plan helped me to have a little extra time and I really, really appreciated it. Completely amazing.

Terry

Member Since 2020

Last year, I had just returned to work after being out of work with breast cancer. The Relief Plan helped me to have a little extra time and I really, really appreciated it. Completely amazing.

Terry

Member Since 2020

Flexibility is built in

More Possible Loan benefits you’ll love

Take your time with installments

8 weeks. 4 installments. 4 paychecks. Zero worries.

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Use any payment method you like

Extra debit cards or even your bank details are fair game—just type in the number.

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Move payments— no reschedule fee

Move payments up to 29 days out from the originally scheduled date with no late or reschedule fee.

Explore payment flexibility

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Send instant^* cash right to the bank account you choose

Apply for a loan

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Send instant^* cash right to the bank account you choose

Apply for a loan

Send instant^* cash right to the bank account you choose

Apply for a loan

Frequently asked questions

How does the Relief Plan work?

The Relief Plan provides a 30-day payment deferral for your Possible Loan in addition to the standard 29-day grace period, for up to 59 days of total relief on outstanding payments. During this period, qualifying customers can delay payments without new late reports related to the covered hardship.

How do you qualify for the Relief Plan?

To qualify, you must have an active Possible Loan and experience an eligible hardship event, such as a death in your immediate family, serious illness or disability, a qualifying natural disaster, critical medical expenses (including abortion care), a mass casualty incident, or certain home emergencies including domestic violence or fire. Charged-off loans are not eligible.

Wait, what does forbearance mean?

Forbearance means temporarily delaying or adjusting required payments on a loan. It is not loan forgiveness; you still owe the outstanding balance. Under the Relief Plan, Possible offers forbearance by postponing certain actions—such as adding additional late payments to your credit report—when you qualify due to one of the specified hardship events.

I already got more time to pay. Am I eligible?

Eligibility depends on your current loan status and where you are in your repayment schedule. Some customers may still qualify for a hardship extension under the Relief Plan even if they have previously rescheduled payments. Contact Possible through the app to review your situation.

What happens to my credit score?

While you’re enrolled in the Relief Plan, qualifying payments on your Possible Loan generally will not be newly reported as late during the covered period. However, any late payments that were already reported to credit bureaus before enrollment cannot be removed or changed. Enrolling promptly after a qualifying event may help limit additional negative reporting.

What kinds of medical care qualify?

The Relief Plan covers certain events where you incur expenses related to critical medical care. This includes a range of serious health-related treatments and can include abortion-related care, subject to the Plan’s eligibility criteria.

Will I get reminders when my payments are due?

Yes. You’ll receive reminders when payments are approaching, including an email about three days before your next payment date, as long as your contact information and notification preferences are up to date.

How do I get started?

Log in to the Possible app and contact support to request enrollment in the Relief Plan. A representative will review your situation and determine eligibility based on the Plan’s qualifying events and your loan status.

Frequently asked questions

How does the Relief Plan work?

The Relief Plan provides a 30-day payment deferral for your Possible Loan in addition to the standard 29-day grace period, for up to 59 days of total relief on outstanding payments. During this period, qualifying customers can delay payments without new late reports related to the covered hardship.

How do you qualify for the Relief Plan?

To qualify, you must have an active Possible Loan and experience an eligible hardship event, such as a death in your immediate family, serious illness or disability, a qualifying natural disaster, critical medical expenses (including abortion care), a mass casualty incident, or certain home emergencies including domestic violence or fire. Charged-off loans are not eligible.

Wait, what does forbearance mean?

Forbearance means temporarily delaying or adjusting required payments on a loan. It is not loan forgiveness; you still owe the outstanding balance. Under the Relief Plan, Possible offers forbearance by postponing certain actions—such as adding additional late payments to your credit report—when you qualify due to one of the specified hardship events.

I already got more time to pay. Am I eligible?

Eligibility depends on your current loan status and where you are in your repayment schedule. Some customers may still qualify for a hardship extension under the Relief Plan even if they have previously rescheduled payments. Contact Possible through the app to review your situation.

What happens to my credit score?

While you’re enrolled in the Relief Plan, qualifying payments on your Possible Loan generally will not be newly reported as late during the covered period. However, any late payments that were already reported to credit bureaus before enrollment cannot be removed or changed. Enrolling promptly after a qualifying event may help limit additional negative reporting.

What kinds of medical care qualify?

The Relief Plan covers certain events where you incur expenses related to critical medical care. This includes a range of serious health-related treatments and can include abortion-related care, subject to the Plan’s eligibility criteria.

Will I get reminders when my payments are due?

Yes. You’ll receive reminders when payments are approaching, including an email about three days before your next payment date, as long as your contact information and notification preferences are up to date.

How do I get started?

Log in to the Possible app and contact support to request enrollment in the Relief Plan. A representative will review your situation and determine eligibility based on the Plan’s qualifying events and your loan status.

Frequently asked questions

How does the Relief Plan work?

The Relief Plan provides a 30-day payment deferral for your Possible Loan in addition to the standard 29-day grace period, for up to 59 days of total relief on outstanding payments. During this period, qualifying customers can delay payments without new late reports related to the covered hardship.

How do you qualify for the Relief Plan?

To qualify, you must have an active Possible Loan and experience an eligible hardship event, such as a death in your immediate family, serious illness or disability, a qualifying natural disaster, critical medical expenses (including abortion care), a mass casualty incident, or certain home emergencies including domestic violence or fire. Charged-off loans are not eligible.

Wait, what does forbearance mean?

Forbearance means temporarily delaying or adjusting required payments on a loan. It is not loan forgiveness; you still owe the outstanding balance. Under the Relief Plan, Possible offers forbearance by postponing certain actions—such as adding additional late payments to your credit report—when you qualify due to one of the specified hardship events.

I already got more time to pay. Am I eligible?

Eligibility depends on your current loan status and where you are in your repayment schedule. Some customers may still qualify for a hardship extension under the Relief Plan even if they have previously rescheduled payments. Contact Possible through the app to review your situation.

What happens to my credit score?

While you’re enrolled in the Relief Plan, qualifying payments on your Possible Loan generally will not be newly reported as late during the covered period. However, any late payments that were already reported to credit bureaus before enrollment cannot be removed or changed. Enrolling promptly after a qualifying event may help limit additional negative reporting.

What kinds of medical care qualify?

The Relief Plan covers certain events where you incur expenses related to critical medical care. This includes a range of serious health-related treatments and can include abortion-related care, subject to the Plan’s eligibility criteria.

Will I get reminders when my payments are due?

Yes. You’ll receive reminders when payments are approaching, including an email about three days before your next payment date, as long as your contact information and notification preferences are up to date.

How do I get started?

Log in to the Possible app and contact support to request enrollment in the Relief Plan. A representative will review your situation and determine eligibility based on the Plan’s qualifying events and your loan status.

All products are subject to eligibility and approval by Possible Financial Inc. dba “Possible Finance” and “Possible” or its banking partner Coastal Community Bank. Eligibility for a product is not guaranteed.

For Loans, Possible Finance has direct lending licenses in CA, HI, ID, NV, UT and WA. Idaho Residents: License #RRL-10073; Louisiana Residents: License #1697898; Nevada License #CDTH11200; Ohio Residents: License #ST.760161.000; Washington License #530-CC/SL-111888. California Residents: Possible Finance is licensed by the Department of Financial Protection and Innovation, pursuant to the California Deferred Deposit Transaction Law, License #10DBO-105848.

Loans in AL, AR, AZ, DE, FL, IA, IN, KS, KY, LA, MI, MO, MS, MT, NC, NE, NH, OH, OK, OR, RI, SC, TN, TX, VA, VT, and WY are made by Coastal Community Bank, and serviced by Possible Finance. Texas Residents: Possible Finance is a licensed Credit Access Business; License #1800061850-160823.

*Funding usually within minutes but may take up to 5 days.

^Loan amounts & structure vary by state.

°Possible uses fee and payday loan usage information from the Consumer Financial Protection Bureau, Center for Responsible Lending, Pew Charitable Trusts, and the Consumer Federation of America to arrive at our Fees Saved Calculation. Savings based on the maximum fees Possible could have charged customers over the typical payday loan term, including late fees, insufficient funds fees, etc. Results will vary.

¨See possiblefinance.com/samplepaymentschedules for rates & terms examples.

ˇReal customer compensated. Results may vary.

˘Possible Loans offer up to 29 days of payment flexibility from original due date.

Possible Card is issued by Coastal Community Bank and serviced by Possible Finance, pursuant to its license with Mastercard International Incorporated. Arizona Residents: Licenses #CA-1033558, #CA-1041621, and #CA-1041622; California Residents: License #10595-99; Hawaii Residents: License #COLAX-1238-0; Illinois Residents: License #17.022449; Louisiana Residents: Registration #446766611; Maine Residents: License #SLM15758; Maryland Residents: License #1697898; Massachusetts Residents: Registration #LS1697898; Nebraska Residents: License #1697898; New Jersey: Registration #19095; North Dakota Residents: License #MB104104; Oregon Residents: License #1697898; Pennsylvania Residents: Registration #95262; South Dakota Residents: License #1697898.MYL; Vermont Residents: License #LSO-1697898; Washington Residents: License #6041888588-001-0001: West Virginia Residents: Registration #2417-3349.

All trademarks and brand names are property of their respective owners. Use of them does not imply any affiliation with or endorsement by them.

If you have questions or concerns, please contact the Support Team at support.possiblefinance.com

Mailing Address: Possible Finance, PO Box 98686, Las Vegas, NV 89193

*Funding usually within minutes but may take up to 5 days.

^Loan amounts & structure vary by state.

¨See possiblefinance.com/samplepaymentschedules for rates & terms examples.

ˇReal customer compensated. Results may vary.

˘Possible Loans offer up to 29 days of payment flexibility from original due date.

All trademarks and brand names are property of their respective owners. Use of them does not imply any affiliation with or endorsement by them.

If you have questions or concerns, please contact the Support Team at support.possiblefinance.com

Mailing Address: Possible Finance, PO Box 98686, Las Vegas, NV 89193

*Funding usually within minutes but may take up to 5 days.

^Loan amounts & structure vary by state.

¨See possiblefinance.com/samplepaymentschedules for rates & terms examples.

ˇReal customer compensated. Results may vary.

˘Possible Loans offer up to 29 days of payment flexibility from original due date.

All trademarks and brand names are property of their respective owners. Use of them does not imply any affiliation with or endorsement by them.

If you have questions or concerns, please contact the Support Team at support.possiblefinance.com

Mailing Address: Possible Finance, PO Box 98686, Las Vegas, NV 89193

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